Refund and Returns Policy - Lean Way Supplements

LeanWay Fit: Refund & Return Policy

Effective Date: 23/03/2026

At LeanWay Fit, we are committed to your health and satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns Eligibility

To be eligible for a return, please ensure that:

The item was purchased within the last 14 days.
The product is in its original packaging, unopened, and the security seal is intact.
The product is in the same condition that you received it (undamaged and unused).
You have the receipt or proof of purchase.

2. Non-Returnable Items

For safety, hygiene, and health reasons, the following items cannot be returned:

Opened Supplements: Any product with a broken seal or opened lid (e.g., protein powders, pre-workouts, vitamins).
Perishable Goods: Energy bars, snacks, or drinks that have passed their expiration date or show signs of tampering.
Personal Gear: Items such as used shaker bottles, lifting belts, or gym apparel that show signs of wear or have had tags removed.
Sale Items: Items purchased during a clearance or “Final Sale” event are generally non-refundable unless they arrive damaged.

3. Damaged or Incorrect Items

If you received a damaged product or the wrong item, please notify us within 48 hours of delivery.

Email us at [Insert Support Email] with your order number and a photo of the item/damage.
We will arrange for a replacement or a full refund at no additional shipping cost to you.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund:

Approval: If approved, we will initiate a refund to your original method of payment (e.g., Credit Card, Debit Card).
Timeline: You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically 5-10 business days).
Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent. If you need to exchange an unopened item for a different flavor or size, please contact us. You may be responsible for the shipping costs associated with the exchange.

6. Order Cancellations

You may cancel your order before it has been dispatched for a full refund. Once the order has been handed over to the courier, the standard return policy applies.